Refund Policy

At Wristlab, your satisfaction is important to us. We stand behind the quality of our products and aim to make every shopping experience smooth and reliable.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

The item must be unused, unworn, and in its original condition

The item must be returned in its original packaging

Proof of purchase order number or receipt is required

Items that show signs of wear, damage, or alteration may not be eligible for a return.

Non-Returnable Items

The following items are non-returnable:

Final sale or clearance items

Gift cards

Items damaged due to misuse or normal wear and tear

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

Your refund will be processed to your original payment method

Refunds are typically completed within 5–10 business days, depending on your bank or payment provider

Please note:

Original shipping costs are non-refundable

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect

Exchanges

We only replace items if they are defective or damaged upon arrival.
If you received a faulty or incorrect item, please contact us within 7 days of delivery and we’ll take care of it.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us immediately at your support email with:

Your order number

Clear photos of the item and packaging

We’ll resolve the issue as quickly as possible.

Late or Missing Refunds

If you haven’t received your refund yet:

Check your bank account again

Contact your card issuer or payment provider